Return Policy

Last updated: August 2026

1. Return Period

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Australian Consumer Law Guarantees

Our returns policy is in addition to your rights under the Australian Consumer Law. If a product has a major failure, you may choose a refund, repair, or replacement. For minor failures, we will repair or replace the item.

Please note: We do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

3. How to Initiate a Return

  1. Contact us: Email support@reach2deal.com with your order number and reason for return.
  2. Return Authorization: We will review your request and issue a Return Authorization (RA) number if eligible.
  3. Pack the item: Secure the item in its original packaging with all accessories and documentation.
  4. Ship the item: Send the package to the return address provided in your RA confirmation email.

4. Return Shipping Costs

  • Faulty or incorrect items: We will cover the return shipping costs and arrange a replacement or full refund.
  • Change of mind: Not accepted. Please review your order carefully before completing your purchase.
  • Damaged in transit: Contact us within 48 hours of delivery with photos for a prompt resolution.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed within 5 business days to your original payment method. Shipping costs from the original order are non-refundable unless the return is due to a fault on our part.